Privacy

Our contact details 
Name: Katharine Jeffery, Cassiopeia Yarns
Address: Centurion House, Woodside Rd, Bournemouth, Dorset, BH5 2BA, United Kingdom
E-mail: kat (at) cassiopeiayarns.co.uk

What type of information we have 

We may collect personal information including your contact name and postal address, email address and telephone number.

How we get the information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

• You have placed an order or order enquiry with us
  
• You have signed up to join our mailing list
  

Our ecommerce provider, Big Cartel, may use a session cookie when you use our website.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us using the above details.
• We have a contractual obligation.
  

What we do with the information we have

We use the information that you have given us in order to:

• Track shopping baskets
  
• Fulfil orders and respond to order enquiries
  
• Contact you with email marketing (if you have asked to receive it)
  

The information you give to us will only ever be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving said information.

How we store your information 

Some data is stored by Big Cartel (our website provider). They have access to your data solely to provide services to us.

Big Cartel is based in the USA and you may read their privacy policy at https://help.bigcartel.com/privacy-policy.

We do not have access to or store your payment information, which is processed by our secure payment providers, Stripe and Paypal.

We will hold your information on our system only for as long as is necessary, such as fulfilling a request for goods and services.

Under certain circumstances we may occasionally be required by law, court order, or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.

We will not disclose any of your personal information to any third parties without your consent and knowledge.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
  
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
  
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
  

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the contact details shown above if you wish to make a request.

How to complain

You can contact us at kat (at) cassiopeiayarns.co.uk or the address above should you wish to make a complaint.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

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